The Real Estate Adaptation and Innovation within an integrated Retailing system (REPAIR) project, conducted at the University of Glasgow and University of Sheffield, investigated the changes experienced across the retail cores of five UK cities Edinburgh, Glasgow, Hull, Liverpool and Nottingham between 2000 and 2021. The project examined different aspects of the property market and built environment across four separate work streams. In this work stream, the conceptual framework was developed from an assemblage approach, to examine the involvement of key professional stakeholder groups to explore the ways the social structures may work to create unique retailing destinations, or to hinder adaptive capacity.The retail sector is crucial to the economic health and vitality of towns and cities and is a core component of the national economy, but is experiencing an ongoing period of change and the challenges faced by centres are being met in different ways, with different outcomes. Consumers are behaving, shopping and using urban centres in new and diverse ways and many retailing centres have experienced falling footfall, retailer closures and a rise in empty retail units. In an attempt to reverse the cycle of decline, centres need to be multi-functional places and policy-makers are encouraging more mixed use development. Large-scale mixed-use re-development of obsolete stock, novel temporary land uses, events and public realm works are being used to try to make urban centres more attractive and increase their competitive edge. Yet, not everyone is experiencing the benefits of these changes. Mistrust, tension and conflict can arise from land use changes and become barriers to further renewal and change, limiting the effectiveness of these "town centre first" policies. A recent ESRC-funded study undertaken by researchers at Manchester Metropolitan University blamed these tensions and lack of co-operation as significant contributors to the continued declined of retailing in many centres (Parker, 2015). This project seeks to explore one of the largest stakeholder groups within the sector. The objectives and behaviour of land and property owners, developers and investors are significant to the use and form of retailing centres. The project explores how ownership and the behaviour of this stakeholder group impact on the sector, by exploring issues around changing ownership and use patterns; innovations in design form; the ability of the industry to respond to change; and the ways the group engages and interacts with other stakeholders in urban centres. Thus, it aims to examine how their expectations, perceptions, practices and co-operation help or limit experimentation with new uses, building types and designs. The research will explore issues around: whether retailers and landlords in city centres are becoming more or less diverse; whether new design formats, flexible uses and large scale redevelopments can help struggling centres; the extent to which established practices and procedures in the real estate market encourage or even hinder new uses; and whether stakeholders can work together in better ways for the future health of town and city centres. These issues will be examined using five case study cities over the period 1997-2017: Glasgow, Edinburgh, Liverpool, Sheffield and Nottingham. The project will bring together different data that has not been available previously, to map, measure and identify any links between changes in land and building use, vacancy and ownership over the last 20 years. It will analyse and identify new developments and novel land and building uses and designs and, by talking to developers, designers, planners and occupiers, the researchers will identify the factors shaping these changes and how they impact on cities and shoppers. The project will examine established real estate market practices, such as lease lengths, rent review terms, repair obligations and use clauses to see how adaptable the industry is to change when shoppers and retailers want new and unusual property uses and forms. Finally, the researchers will talk to different centre users, managers and owners to explore how relationships might work well or badly and identify good practice for the creation of new developments and adaptions to the existing building stock to help the retail sector in cities.

Semi-structured qualitative interviews. Interviews were recorded and transcribed professionally. The transcriptions were checked by the interviewer. The transcriptions were summarised in places and anonymised throughout, as far as practicable, as they contain sensitive commercial details. It may still be possible to identify individuals, properties or cities.