Interviews for workaround coordination

DOI

We investigate how employees react when confronted with an enterprise system that does not fit with work processes dictated by local realities. We draw on interview data from a multinational company to reveal how employees devised and coordinated workarounds that were not compliant with corporate IT policy, but enabled the completion of essential activities, thereby creating value for the firm and its customers.

Identifier
DOI https://doi.org/10.34894/2BNNSD
Metadata Access https://dataverse.nl/oai?verb=GetRecord&metadataPrefix=oai_datacite&identifier=doi:10.34894/2BNNSD
Provenance
Creator Ou, Carol ORCID logo; Davison, Robert; Wong, Louie; Alter, Steven (ORCID: 0000-0003-1629-638X)
Publisher DataverseNL
Contributor Ou, Carol; DataverseNL
Publication Year 2022
Rights This work is licensed under a CC BY-NC-SA license. For more information see https://creativecommons.org/licenses/by-nc-sa/4.0/; info:eu-repo/semantics/openAccess
OpenAccess true
Contact Ou, Carol (Tilburg University)
Representation
Resource Type Interview data; Dataset
Format application/pdf
Size 69822; 86903
Version 1.0
Discipline Business and Management; Economics; Social and Behavioural Sciences