Tampereen kaupungin aikuissosiaalityön asiakaskysely 2014

Tutkimuksessa kartoitettiin Tampereen kaupungin Sarviksen sosiaaliaseman asiakkaiden mielipiteitä tämänhetkisten palveluiden tasosta. Kyselyn teemoja ovat toimeentulotuki, asiakaskäynnit, palvelun vaikuttavuus ja tiedonsaanti. Aluksi selvitettiin vastaajien mielipiteitä toimeentulotuen hakemisesta. Seuraavaksi kysyttiin Sarviksen sosiaaliaseman sijainnista ja palvelujen saatavuudesta. Vastaajilta kysyttiin asiakaskohtaamisista ja palvelun laadusta sekä siitä, millaiseksi he kokevat oman asemansa kohtaamisessa työntekijän kanssa. Seuraavaksi tiedusteltiin palvelun vaikuttavuutta kysymällä, miten sosiaalitoimen asiakkuus on vaikuttanut omaan elämäntilanteeseen, onko palvelu vastannut odotuksia ja miten vastaajat suhtautuvat tulevaisuuteensa. Lopuksi selvitettiin, mistä vastaajat ovat saaneet tietoa tarvitsemistaan sosiaalityön ja toimeentulotuen palveluista. Taustamuuttujina ovat syntymävuosi, sukupuoli, koulutus, perhemuoto, perheeseen kuuluvien alle 18-vuotiaiden lasten määrä, ammattiasema, työttömyysaika, äidinkieli, pääasiallisen palvelun asiakkuus, asioiko ensimmäistä kertaa ja tämänhetkisen asiakkuuden kesto.

This survey charted client satisfaction with adult social work and basic social assistance services provided by the Sarvis service point in Tampere. Themes of the survey included applying for basic social assistance, visits to the Sarvis service point, effectiveness of services, and the respondents' sources of information on social work services. First, the respondents' experiences of applying for basic social assistance were examined. Questions included, for example, whether the respondents thought the application for basic social assistance was clear and obtaining the necessary supporting documents had been easy for them. The respondents were also asked whether they thought they had been treated fairly during the process and whether they had understood the contents of the decision they had received regarding basic social assistance. Additionally, the respondents were asked whether they would prefer to apply for basic social assistance online, by post, or face-to-face during an appointment. Opinions on visiting the Sarvis service point were surveyed next with questions concerning the accessibility of the service point and the availability of services (e.g. whether they thought it was easy to book an appointment and whether enough time had been reserved for the appointment). Further questions examined the interaction and relationship between the client and social work employee during client meetings (e.g. whether the respondents thought the interaction had been empathetic and attentive in nature, they had received information on relevant services, and they could discuss difficult matters with the employee). The respondents' views on the effectiveness of social work services were charted with questions on whether their situation in life had improved or worsened after becoming a client of social work services and whether the services had met their expectations. The respondents' confidence in their future and future expectations were also surveyed. Finally, the respondents' sources of information on social work services (e.g. the Internet, service point employees, school/educational institution, newspaper) were investigated. Background variables included the respondent's year of birth, gender, level of education, household composition, number of children aged under 18 living in the household, economic activity and occupational status, length of possible unemployment period, and mother tongue. Information was also collected on the respondent's social services clienthood.

Muu otantamenetelmäOther

Other sampling procedureOther

Itsetäytettävä lomake: paperinen lomakeSelfAdministeredQuestionnaire.Paper

Itsetäytettävä lomake: verkkolomakeSelfAdministeredQuestionnaire.CAWI

Self-administered questionnaire: PaperSelfAdministeredQuestionnaire.Paper

Self-administered questionnaire: Web-based (CAWI)SelfAdministeredQuestionnaire.CAWI

Identifier
Source http://urn.fi/urn:nbn:fi:fsd:T-FSD3390
Metadata Access https://datacatalogue.cessda.eu/oai-pmh/v0/oai?verb=GetRecord&metadataPrefix=oai_ddi25&identifier=72402cb1d24f2dcc81a7ab1b9576202b875a992d4d16285286f0c1fd50ede6ef
Provenance
Creator Kuusisto, Katja; Tampereen yliopisto; Tampereen kaupunki; SOS II -hanke (Tampereen kaupunki, STM:n Kaste-ohjelma); Tampere University; City of Tampere; SOS II project (City of Tampere, Kaste programme by Ministry of Social Affairs and Health (STM))
Publisher Yhteiskuntatieteellinen tietoarkisto; Finnish Social Science Data Archive
Publication Year 2020
Rights Yhteiskuntatieteellinen tietoarkisto; Finnish Social Science Data Archive; Tietoarkiston ja aineiston luovuttajan tekemän sopimuksen mukaisesti.; In accordance with the agreement between FSD and the depositor.; Aineisto on käytettävissä (D) vain luovuttajan luvalla.; The dataset is (D) available only by permission from the data depositor/creator.
OpenAccess true
Contact https://www.fsd.tuni.fi/
Representation
Language Finnish; English
Resource Type Kvantitatiivinen; Quantitative
Discipline Agriculture, Forestry, Horticulture, Aquaculture; Agriculture, Forestry, Horticulture, Aquaculture and Veterinary Medicine; Life Sciences; Social Sciences; Social and Behavioural Sciences; Soil Sciences
Spatial Coverage Suomi; Tampere; Finland; Tampere; Suomi; Finland