D2.1: EUDAT Service Portfolio Processes Definition and SLA Template Set

Abstract: This document presents the Service Portfolio Management (SPM) and Service Level Management (SLM) processes required to define and manage the service portfolio and service catalog for the EUDAT Collaborative Data Infrastructure (CDI) and institutionalize the use of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) across the CDI. The document also provides some useful templates to kick-start the service management approach. The defined processes are based on the recommendations of FitSM and follow other service management best practices.

Identifier
Source https://b2share.eudat.eu/records/39591ea1fa8943b684eb176833e4cd6f
Metadata Access https://b2share.eudat.eu/api/oai2d?verb=GetRecord&metadataPrefix=eudatcore&identifier=oai:b2share.eudat.eu:b2rec/39591ea1fa8943b684eb176833e4cd6f
Provenance
Creator Alexis Jean-Laurent (CINES)
Publisher EUDAT B2SHARE; http://b2share.eudat.eu
Contributor Ioannis Liabotis (GRNET); Spiros Livieratos (GRNET); Stéphane Coutin (CINES); Rob Baxter (EPCC); Richard Blake(STFC); Ari Lukkarinen (CSC)
Publication Year 2016
Rights Creative Commons Attribution (CC-BY); info:eu-repo/semantics/openAccess
OpenAccess true
Representation
Language English
Resource Type Text
Format pdf
Size 1.6 MB; 1 file
Version v1.0
Discipline Data management