To improve efficiency in performance of municipal departments. Watching television, willingness to pay for extra channels at cable television network / experience of the office of the ombudswoman "Stichting Ombudsvrouw" / Olympic Games in Amsterdam in 1992 / sources of income, standing charges / negative aspects of Amsterdam in particular pollution / experience of municipal sanitation department / willingness to cooperate with separation of refuse / importance of good health, good and bad habits with respect to health, knowledge about risks of smoking, alcohol, hypertension, overweight etc. / experience with crime and vandalism. Background variables: basic characteristics/ place of birth/ residence/ housing situation/ household characteristics/ occupation/employment/ readership, mass media, and 'cultural' exposure