Satisfaction with neighbourhood / handling of complaints by local authorities / public security / accessibility of municipal offices by phone / r'.s position on the housing market / propensity to remove / traffic security around schools / knowledge about so-called "city-link" ( stedenband ) / separate collection of waste: glass, paper, chemicals, food etc. / exercise of sports / use of shopping centres, means of conveyance / public ( municipal ) information / use of Internet / use of car Background variables: basic characteristics/ residence/ housing situation/ household characteristics/ place of work/ occupation/employment/ income/capital assets/ education/ consumption of durables